Conflict is an inevitable part of doing business across all industries and can emerge within an organisation's internal operations or its external interactions. Although conflict is something that most people prefer to avoid, conflict can have a positive effect and help drive innovation when handled well. Learning about conflict management in a business management programme will teach you to handle conflict capably and confidently. By understanding the origins and dynamics of conflicts, a skilled business manager can implement effective strategies to resolve them. In this article, we will look at the different types of conflict, their causes and how to deal with them in a way that brings about a positive resolution.